When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at firstname.lastname@example.org.
Most of our orders are shipped 2 - 5 business days from purchase pending availability and credit verification. DHL services are operating at a slightly reduced capacity due to airline reductions. Once your order is shipped, we estimate you will receive your order within 4 - 9 business days of its ship date.
If you need your item(s) sooner, please select the expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
Please note that international shipments will arrive 4 - 5 days later than normal. We reserve the right to cancel orders due to shipping restrictions in place worldwide. Customer service will notify you if this cancellation occurs.
Shipping costs are nonrefundable.
Le Mogador is not responsible for packages once they have been scanned and delivered.
Le Mogador is not responsible for delayed, lost or stolen packages. However, we will do our best to help rectify any situation we can.
We will accept returns within 7 days for a return / exchange upon delivery. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help. Please be aware that it will be a $25 handling fee for any return or exchange and shipping costs are non-refundable.
NOTE: It takes a full day to make one pair of shoes.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe dust bag is an important part of the product presentation and must be returned undamaged, along with the shoes.
INTERNATIONAL ORDERS (OUTSIDE OF THE UNITED STATES) ARE FINAL SALE ONLY AND MAY NOT BE RETURNED OR EXCHANGED.
ITEMS ON SALE: ALL SALES ARE FINAL. NO RETURNS OR EXCHANGE FOR ANY ITEM ON SALE OR PURCHASED WITH A DISCOUNT CODE.